We want you to be satisfied with Scaleflow. If you're not happy with your subscription, we'll do our best to make it right. Read on for our full policy.
Scaleflow offers a 14-day free trial with full Pro access. No credit card is required. You will not be charged during the trial period. If you choose not to subscribe after the trial, your account simply expires — no refund needed.
Monthly subscriptions are billed at the start of each billing cycle. If you cancel a monthly subscription:
Annual subscriptions are billed as a single upfront payment. We offer a pro-rated refund for annual plans under the following conditions:
Refunds beyond the 7-day window may be considered on a case-by-case basis for:
We do not offer refunds for general dissatisfaction if the platform was functioning as described, or for plan downgrades.
Refund terms for Enterprise and Custom plans are governed by the individual agreements signed between Scaleflow and the customer. Please refer to your contract or contact your account manager.
To request a refund, email us at care@scaleflow.in with:
We aim to process all refund requests within 5–7 business days. Approved refunds will be credited to your original payment method within 7–10 business days, depending on your bank.
If you initiate a chargeback with your bank without first contacting us, we reserve the right to suspend or terminate your account. We strongly encourage you to reach out to us directly — most issues can be resolved quickly.
For refund requests or billing questions:
📧 care@scaleflow.in
📍 Scaleflow, India